Return & Exchange Policy

Customer satisfactions always is our priority. our commitment to you is our highest pleasure, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency.

If there is any Check for Opened Seal on Packaging, Packaging defects and Prescription Error

– Must report within 48hours of receiving the goods, otherwise considered in Perfect
Conditions.
– All unopened goods must be kept and return.
Step 1 : Provide Photo of defected goods
Step 2 : Whatsapp0106624992
– Order ID
– Explanation

We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.

While Using Contact Lenses
– Check for Blister Opened, Prescription Error, Lens Defect, Torn, Warp and Color
inconsistency
– Must report within 6months of receiving the goods, otherwise considered in Perfect
Conditions.
– All Blister and defected contact lenses must be returned.
Step 1 : Provide a clear photo of defected goods
Step 2 : Whatsapp0106624992
– Order ID
– Explanation

We are not liable for any lost shipping lost and Spexshop88 has full discretion to replace or decline in any
circumstances. Please take note that we would only start processing any replacement after receiving the returning goods.

The returning shipping is at your own cost.